The below FAQ are some common concerns of our customers before purchasing our merchandise or fine art prints. If you have other questions, please use the form below and we will answer as soon as we possibly can. We try to answer enquiries within one business day, but are usually quicker.

The following questions are about General Enquiries.
1. What payments do you take?
We take all major credit/debit cards and Paypal, including Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, Shop Pay, Apple Pay and Google Pay.
2. How fast do you respond to support enquiries?
We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response.
3. Do you provide phone support?
We don’t offer telephone support as of now. Please contact us at the email address at the bottom of this page.
4. How long are your delivery times for merchandise?
After our lead time of two working days for merchandise, our delivery times are as follows:

United Kingdom
Standard delivery of 3-5 business days
Standard delivery of 5-15 business days
United States & Rest of World
Standard delivery of 10-30 business days

Often the delivery times will be quicker than the above, but these are the standard times we are given.
The following questions are about Jack Said Art.
1. What is Jack Said Art?
Jack Said Art is a side project of Jack Said What, the electronic record label owned by Irvine Welsh, Carl Loben and Steve Mac. We’ve released 25 EPs and four albums and loved some of the artwork and wanted it on our walls! So, we started Jack Said Art - exclusive fine art prints from Jack Said What artists and designers. We will soon be expanding the project to incorporate artists, photographers and designers that we love so stay tuned!
2. What size fine art prints are available?
At the moment, we do two sizes of fine art prints - 31.43cm x 31.43cm (LP cover size) and 40cm x 40cm.
3. What is the paper quality?
We only use the best! When we set this project up, we decided that everything has to be of the highest possible quality. So, we use gallery-quality paper - 308gsm Hahnemühle Fine Art Paper. Hahnemühle are based in Germany and have been producing paper for over 400 years and their paper quality for digital printing is unrivalled.
4. What is Giclée Printing?
Giclée (pronounced ‘Zhee-clay’) originates from the French verb gicler meaning “to squirt, or to spray”. Giclée is similar to your printer at home – but uses more inks to produce a wider colour range – instead of the 4 (cyan, magenta, yellow, black) used in most ink-jet printers and lithograph. Giclée uses light fast, pigmented based inks (we have two cyans, two magentas, yellow, orange, green and multiple blacks), the resulting prints have a much wider colour gamut and the colour’s themselves will last longer.
5. Do you do framed fine art prints?
At this time, we do not offer framed fine art prints. We think that every picture needs a different framing solution depending on many circumstances, which makes framing a very particular aspect of the process, which is probably best left to the customer.
6. How will my fine art print be packed?
Our fine art prints are sent rolled in postal tubes. Each print is wrapped in acid free tissue paper, the prints are then rolled around a smaller tube to protect the prints from getting creased while rolling. The prints are then wrapped in a heavy weight paper, longer than the prints to protect the edges while inside the postal tube, this roll is taped to stop the prints from unwinding and filling out the tube, which makes it easier to remove from the tube. All materials within our postal tubes are recyclable, the only plastic element is the postal tube end cap.
7. How long are your delivery times for art prints?
After our lead time of three working days to create the fine art print, our delivery times are as follows:

United Kingdom (Mainland)
Royal Mail 24 (standard): 1-2 days including Saturday
Royal Mail Tracked 24 (tracked & express): Next day including Saturday
Parcelforce (courier): next working day (Monday to Friday)
We can claim for loss/undelivered mail after 10 working days (standard) or 5 working days (tracked).

United Kingdom (Highlands & Islands)
Royal Mail services are the same as United Kingdom (Mainland) above.
Parcelforce (courier): 1-2 working days (Monday to Friday)

Royal Mail International Priority (standard): 4-5 working days
Royal Mail International Tracked & Signed (tracked & express): 4-5 working days
Courier Services: 2-4 working days
We can claim for loss/undelivered mail after 25 working days.

Rest of the World
Royal Mail International Priority (standard): 6-7 working days
Royal Mail International Tracked & Signed (tracked & express): 6-7 working days
Courier Services: 3-5 working days
We can claim for loss/undelivered mail after 32 working days.
8. What if I have a problem with the fine art print?
In the very rare circumstances that you have a problem with your fine art print, just get in touch with us as soon as you can! We will talk to our printers and discuss any issues that you have. It is all about you, and we want to make sure that we provide the perfect service :-)